In May/June 2021, R2W designed a questionnaire based on the #PeoplesProposal for advice workers across NI to complete.
The questionnaire enables an assessment of the extent to which people’s human rights are being respected by government agencies and the private sector in applications for social security payments.
190 questionnaires were completed by highly skilled and knowledgeable advice workers in a number of different agencies. The advice workers who took part in this survey did so in their own time, after full days providing support to people trying to navigate the complex social security system. This research was only made possible because of their participation. Advice workers were asked to complete the survey and to provide their assessment of the support being provided to claimants by the DfC and private companies contracted by the DfC. Their answers were based on their experiences of the circumstances faced by the claimant they were supporting and included the experience of the claimant before they were able to secure professional advice from advice workers.
Description:
In May/June 2021, R2W designed a questionnaire based on the #PeoplesProposal for advice workers across NI to complete.
The questionnaire enables an assessment of the extent to which people’s human rights are being respected by government agencies and the private sector in applications for social security payments.
190 questionnaires were completed by highly skilled and knowledgeable advice workers in a number of different agencies. The advice workers who took part in this survey did so in their own time, after full days providing support to people trying to navigate the complex social security system. This research was only made possible because of their participation. Advice workers were asked to complete the survey and to provide their assessment of the support being provided to claimants by the DfC and private companies contracted by the DfC. Their answers were based on their experiences of the circumstances faced by the claimant they were supporting and included the experience of the claimant before they were able to secure professional advice from advice workers.